privacy-policy – Fitologys

Privacy Policy – Introduction

Introduction

Thank you for choosing to be part of our community at Fitologys Ventures LLP (“Fitologys”, “we”, “us”, or “our”).

We operate the Fitologys ecosystem, which includes:

Online coaching and fitness programs
Wellness and lifestyle services
Community and accountability groups
Digital platforms, including our website and communication channels

(collectively referred to as the “Services”).

Our Commitment to Privacy

We are committed to:

Protecting your personal information
Ensuring transparency in how your data is collected and used
Safeguarding your privacy rights

If you have any questions or concerns regarding this Privacy Policy or our data practices, you may contact us at:

📩 info@fitologys.com

Scope of This Policy

This Privacy Policy applies to all information collected through:

Our website
Mobile application (if applicable)
Chat platforms (including WhatsApp or similar tools)
Email communications, forms, or surveys
Any related services, interactions, or communications

(collectively referred to as the “Platform” or “Services”).

Use of Services & Data Processing

You may access certain parts of our Platform without providing personal data.

However, if you choose to:

Register
Purchase services
Participate in coaching, programs, or community features

then the processing of your personal data becomes necessary.

Where required under applicable laws, we obtain your consent before collecting or processing such data.

Legal Compliance

Fitologys processes personal data in accordance with applicable laws, including:

The Information Technology Act, 2000
The Digital Personal Data Protection Act, 2023 (DPDP Act)
Other applicable data protection and privacy regulations

Purpose of This Policy

This Privacy Policy explains:

What information we collect
How we use and process your data
Your rights regarding your personal data
How we protect your information

User Acknowledgement

By accessing or using our Services, you acknowledge and agree that:

You trust us with your personal information
You have read, understood, and accepted this Privacy Policy

If you do not agree with any part of this policy, you should:

Discontinue use of our Services, or
Refrain from providing personal information

Information We Collect

Personal Information

We collect personal information that you voluntarily provide when you:

Register on the Platform
Purchase services
Fill forms or communicate with us

This may include:

Name
Email address
Phone number
Date of birth
Gender
Address

Health & Fitness Data (Sensitive Information)

To provide personalized fitness and wellness services, we may collect:

Height, weight, body measurements
Lifestyle habits and food preferences
Workout routines and activity levels
Progress photos and transformation data
Health goals and medical conditions (if disclosed)

⚠️ This data is considered sensitive personal data and is shared by you voluntarily.

User Contributions & Communication Data

We collect content and data that you provide while using our services, including:

Messages, chats, and conversations with trainers
Comments, feedback, and submissions
Photos, videos, and shared content

You are responsible for any content you choose to share.

Payment Information

When you make payments:

Payment details are processed through secure third-party payment gateways
Fitologys does not store full card or banking details

Automatically Collected Information

When you use the Platform, we may automatically collect:

IP address
Device type and operating system
Browser type and language preferences
Usage behavior and interaction patterns

This data is used for:

Security
Platform performance
Analytics

Device & App Permissions (If Applicable)

If you use our mobile application or services, we may request access to:

Camera (for progress photos/videos)
Storage (to upload files)
Contacts (optional, for connections)
Notifications (for updates and reminders)

You may control these permissions through your device settings.

Communication Channels (Important for Your Model)

We may interact with you through:

WhatsApp or other messaging platforms
Email
Calls or SMS

You may choose to opt out of such communications where applicable.

Location Data (If Enabled)

We may collect location data (if permitted by you) to:

Enhance service experience
Provide relevant features

You can disable location access anytime.

Third-Party Integrations (If Used)

If you connect third-party services (e.g., Google, fitness apps):

We may receive limited data as permitted by you
We do not control third-party data practices

Data Minimization Principle

We collect only such information that is:

Necessary for service delivery
Relevant to user experience
Required under applicable laws

User Acknowledgement

By using Fitologys services, you acknowledge that:

You voluntarily provide personal and health-related data
You understand the nature of data being collected
You consent to such data collection as per this policy

How We Use Your Information

Fitologys Ventures LLP (“Fitologys”) uses your personal information for legitimate business purposes, including service delivery, platform operations, and legal compliance.

We process your data based on:

Your consent
Contractual necessity (to deliver services)
Legitimate business interests
Legal obligations

Service Delivery & Personalization

We use your data to:

Provide fitness coaching and wellness services
Create personalized workout and nutrition plans
Track your progress (fitness, diet, transformation)
Assign trainers and manage sessions

Account Management

We use your information to:

Create and manage your account
Enable login and authentication
Maintain your profile and service history

Communication & Support

We may use your data to:

Respond to your queries
Provide customer support
Send important updates regarding services

Administrative & Service Updates

We may send:

Service-related notifications
Changes in policies, pricing, or features
Important account-related alerts

Marketing & Promotional Communication

With your consent, we may use your data to:

Send promotional offers and campaigns
Share updates about services, programs, or events

You can opt out at any time.

Community & User Interaction

We may use your information to:

Enable interaction between users and trainers
Facilitate community engagement (groups, chats, forums)

⚠️ You acknowledge that interactions in community environments may be visible to others.

Testimonials, Transformations & Marketing Use

With your consent, Fitologys may:

Use your name, photos, or transformation data
Publish testimonials or success stories

for:

Marketing
Promotions
Branding

Payment & Order Processing

We use your data to:

Process payments
Manage purchases and subscriptions
Coordinate with payment providers

Security & Fraud Prevention

We may use your data to:

Detect and prevent fraud or misuse
Maintain platform security
Enforce Terms & Conditions

Legal Compliance

We may process your data to:

Comply with legal obligations
Respond to lawful requests from authorities
Protect rights, safety, and property

Analytics & Improvement

We may use aggregated and anonymized data to:

Analyze user behavior
Improve services and user experience
Optimize marketing and operations

User Content Usage (Important)

If you share content (posts, messages, photos):

It may be stored, displayed, or used within the platform
Public content may be visible to other users

Fitologys is not responsible for how other users interact with such content.

User Acknowledgement

By using Fitologys services, you acknowledge that:

Your data is used for the purposes described above
You consent to such processing where required
You understand how your data supports service delivery

Legal Basis & Data Sharing

Legal Basis for Processing

Fitologys Ventures LLP (“Fitologys”) processes your personal data based on the following legal grounds:

Consent

We process your personal and sensitive data where you have:

Provided explicit consent
Agreed to specific uses of your data

Performance of Contract

We process your data where necessary to:

Deliver services you have purchased
Provide coaching, programs, and support

Legitimate Interests

We may process your data where reasonably required for:

Business operations
Service improvement
Platform security and fraud prevention

Legal Obligations

We may disclose your information where required to:

Comply with applicable laws
Respond to legal processes (court orders, government requests)

Vital Interests

We may process or disclose your data to:

Prevent fraud or misuse
Protect safety of users
Investigate violations or illegal activities

Data Sharing & Disclosure

Trainers, Coaches & Service Providers (Critical)

We may share your data with:

Trainers, coaches, and consultants
Technical and operational service providers
Payment processors and support teams

This is necessary for:

Delivering services
Personalizing your experience

⚠️ All such parties are required to use your data only for authorized purposes.

Third-Party Vendors

We may share your data with third parties such as:

Payment gateways
Hosting providers
Analytics tools
Communication platforms

These parties:

Operate under contractual obligations
Are required to maintain confidentiality and data protection

Community & User Interactions (High Risk Area)

If you:

Post content
Participate in groups or chats
Interact with other users

then:

Your information may be visible to other users
It may be shared or distributed beyond the Platform

⚠️ Fitologys is not responsible for how other users use such information.

Public Content

Any content shared publicly (including:

Posts
Comments
Transformation photos

may:

Be visible indefinitely
Be accessed or shared by others

Business Transfers

Your data may be shared in case of:

Merger
Acquisition
Sale of business or assets

subject to applicable legal safeguards.

Third-Party Advertising & Tracking

We may use third-party services that:

Use cookies or tracking technologies
Analyze usage patterns
Display relevant advertisements

Such services operate under their own privacy policies.

Third-Party Platforms & Links

The Platform may contain links to third-party websites or services.

Once you leave the Platform:

This Privacy Policy no longer applies
Fitologys is not responsible for external data practices

Delivery & Fulfillment (If Applicable)

Where required, we may share limited data (such as name, phone, address) with:

Delivery partners
Service providers

strictly for fulfilling services.

User Acknowledgement

By using Fitologys services, you acknowledge that:

Your data may be shared as described above
You understand the risks of public sharing
Fitologys is not liable for third-party or user misuse of data

Third-Party Service Providers

Overview

Fitologys Ventures LLP (“Fitologys”) may share your information with trusted third-party service providers to:

Deliver services
Process payments
Improve platform functionality
Enable communication and analytics

All such third parties are engaged under confidentiality and data protection obligations.

Categories of Third-Party Services

Cloud & Hosting Services

We use secure cloud infrastructure providers to store and process data, such as:

Amazon Web Services (AWS)

Communication & Support Tools

We may use communication platforms to interact with users:

WhatsApp
Email service providers
Form and survey tools

Payment & Billing Providers

All payments are processed through secure third-party gateways, such as:

Razorpay
Cashfree
PayPal (if applicable)
Other payment processors as required

⚠️ Fitologys does not store full payment details.

Analytics & Performance Tools

We may use tools to understand user behavior and improve services:

Google Analytics
Other analytics and tracking tools

These tools may collect anonymized usage data.

Authentication Services

For account login and access, we may use:

Google Sign-In
Other authentication providers

AI & Automation Tools

We may use AI-based tools (such as conversational assistants or automation systems) to:

Improve customer support
Enhance user experience

Such tools operate under strict data usage policies.

Trainers & Service Professionals (Important)

We may share relevant user data with:

Trainers, coaches, and consultants

only for the purpose of:

Delivering personalized services
Monitoring progress

Diagnostic & External Services (If Applicable)

If you opt for any external or partner services:

Limited data may be shared with:
- Service providers
- Medical professionals

strictly for service delivery.

Third-Party Responsibility Disclaimer

These third-party providers operate under their own privacy policies
Fitologys does not control their independent data practices

User Control & Consent

Where processing is based on your consent, you may withdraw such consent at any time
To request changes or revoke consent, contact:
📩 info@fitologys.com

Acknowledgement

By using Fitologys services, you acknowledge that:

Your data may be shared with third parties as described above
Such sharing is necessary for service delivery and operations

Cookies, Tracking Technologies & Analytics

Use of Cookies & Tracking Technologies

You may browse certain parts of the Fitologys Platform without providing personal information.

However, we may use technologies such as:

Cookies
Web beacons
Tracking pixels
Analytics tools

to:

Enhance user experience
Analyze platform usage
Improve functionality and performance

Anonymous Data Collection

Tools like analytics services may collect anonymous usage data, such as:
- Website traffic
- Device and browser information
- Interaction patterns
This data does not directly identify you personally unless you choose to provide such information.

Control Over Cookies

You can control or disable cookies through your browser settings.

You may:

Block cookies
Delete existing cookies

However:

Disabling cookies may affect certain features or functionality of the Platform

Third-Party Analytics Services

We may use third-party analytics providers (such as Google Analytics or similar tools) to:

Track user behavior
Understand usage patterns
Improve services

These providers may use cookies and tracking technologies as per their own privacy policies.

No Direct Sharing of Personal Data

Fitologys does not share personally identifiable information with analytics providers unless:

Explicitly required for service functionality, or
You have provided consent

Opt-Out Options

You may choose to:

Disable tracking through browser settings
Opt out of analytics tracking where available

Please note that:

Changes in browser, device, or settings may reset your preferences

Cookie Policy Reference

Detailed information on our use of cookies may be provided in a separate Cookie Policy, which shall form part of this Privacy Policy.

User Acknowledgement

By using the Platform, you acknowledge that:

Cookies and tracking technologies may be used
You consent to such usage as described in this policy

Google Maps API Usage

The Fitologys Platform may use Google Maps APIs to provide location-based features and services.

Third-Party Terms

By using such features, you acknowledge and agree that:

Your use of Google Maps services is subject to Google’s Terms of Service
Your data may be processed in accordance with Google’s Privacy Policy

You can review:

Google Maps Terms of Service: (insert link)
Google Privacy Policy: (insert link)

User Consent

By accessing or using any location-based features on the Platform, you:

Consent to the use of Google Maps APIs
Agree to be bound by Google’s applicable terms and policies

Third-Party Disclaimer

Fitologys does not control and shall not be responsible for:

Google’s data collection, storage, or processing practices
Any services or outputs provided by Google Maps APIs

Acknowledgement

By using location-based services, you acknowledge that:

Third-party terms and policies apply independently
Your use of such features is at your own discretion and risk

Social Media Login & Data Usage

Third-Party Login

The Fitologys Platform may allow you to:

When you choose to do so, we may receive certain profile information, which may include:

Name
Email address
Profile picture
Public profile details

The exact data received depends on your settings with the respective provider.

Use of Social Data

We will use such information only for:

Account creation and authentication
Service delivery and user experience
Communication and support

as described in this Privacy Policy.

Third-Party Responsibility Disclaimer

Fitologys does not control and is not responsible for:

How third-party platforms collect, use, or share your data
Any additional processing done by such providers

You are encouraged to review their respective privacy policies.

Content Tagging & Public Association (Important Clause)

By using Fitologys services and participating in programs, you grant Fitologys the right to:

Tag you on social media platforms
Associate your profile (name, image, or handle) with:
- Transformations
- Testimonials
- Community posts
- Marketing or promotional content

This may include:

Public or private platform content
Before/after transformations
Community highlights

⚠️ However:

Fitologys will not disclose sensitive personal or health data publicly without explicit consent
You may request removal of such tagging or association by contacting us

User Control

You may:

Adjust your social media privacy settings
Disconnect your social login from the Platform
Request removal of tagged content (subject to reasonable processing time)

Acknowledgement

By using social login or participating in Fitologys programs, you acknowledge that:

Your basic profile data may be accessed from third-party platforms
Your identity may be associated with content within the Fitologys ecosystem
You consent to such usage as described above

Data Storage, Hosting & International Transfers

Data Hosting & Infrastructure

Fitologys Ventures LLP (“Fitologys”) uses secure cloud infrastructure services, including:

Amazon Web Services (AWS)

for:

Website and application hosting
Databases and storage
Backups and logs
APIs and system operations

You can review AWS’s Privacy Policy here:
👉 https://aws.amazon.com/privacy/

Data Storage Location

Your data may be:

Stored and processed in India and/or other jurisdictions
Hosted on cloud servers that may be located in different regions depending on service requirements

International Data Transfers

If you access our Services from outside India:

Your information may be transferred to, stored, and processed in India or other countries
Such countries may have different data protection laws

Data Protection Measures

Regardless of where your data is processed, Fitologys:

Implements reasonable security safeguards
Ensures data protection practices aligned with applicable laws
Uses trusted infrastructure providers with established security standards

User Consent

By using the Platform, you:

Consent to the transfer, storage, and processing of your data across jurisdictions
Acknowledge that such transfers are necessary for service delivery

Acknowledgement

You understand that:

Data protection laws may vary across regions
Fitologys takes reasonable steps to safeguard your information

Data Retention & User Rights

Data Retention

Fitologys Ventures LLP (“Fitologys”) will retain your personal information only for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Provide services and maintain your account
Comply with legal, regulatory, tax, or accounting requirements

In general:

Your data will be retained for the duration of your active account and service usage

Deletion & Anonymization

When we no longer have a legitimate business need to process your personal data:

We will delete such data, or
Anonymize it so that it can no longer be associated with you

If deletion is not immediately possible (for example, due to:

Backup archives
System constraints

), your data will be:

Securely stored
Isolated from further processing

until deletion becomes feasible.

User Rights (Under DPDP Act, 2023)

Under applicable data protection laws, including the Digital Personal Data Protection Act, 2023, you have the right to:

Access your personal data
Correct or update inaccurate or incomplete data
Withdraw consent for data processing (where applicable)
Request deletion of your personal data (subject to legal limitations)

Exercising Your Rights

To exercise your rights, you may contact us at:

📩 info@fitologys.com

We will:

Review your request
Respond within a reasonable time frame (generally within 30 days)

subject to applicable legal requirements.

Limitations

Certain requests may be:

Restricted or denied
Where retention is required for:
- Legal compliance
- Dispute resolution
- Enforcement of agreements

Acknowledgement

By using Fitologys services, you acknowledge that:

Your data will be retained and processed as described
You are aware of your rights under applicable laws
You can exercise your rights through the provided contact channel

Data Security

Security Measures

Fitologys Ventures LLP (“Fitologys”) implements reasonable technical and organizational measures to protect your personal information, including:

Secure cloud infrastructure and storage
Data encryption practices
Access control mechanisms
Regular system monitoring and maintenance

These measures are designed to:

Prevent unauthorized access
Protect against data loss or misuse
Maintain the integrity of user data

Ongoing Protection Practices

We continuously work to improve our security systems through:

Monitoring and risk assessment
Periodic system checks and updates
Use of trusted third-party infrastructure providers

No Absolute Security Guarantee

While we take reasonable steps to protect your data:

No system or method of transmission over the internet is completely secure
We cannot guarantee absolute security of your information

You acknowledge that:

Data transmission is at your own risk
You should access the Platform through secure environments

Compliance with Applicable Laws

Fitologys follows applicable data protection laws, including:

The Information Technology Act, 2000
The Digital Personal Data Protection Act, 2023 (DPDP Act)

User Responsibility

You are responsible for:

Maintaining the confidentiality of your account credentials
Ensuring secure usage of the Platform

Acknowledgement

By using Fitologys services, you acknowledge that:

Reasonable security measures are in place
Absolute security cannot be guaranteed
You share and transmit data at your own risk

Children’s Privacy

Fitologys Ventures LLP (“Fitologys”) does not knowingly:

Collect personal data from individuals under the age of 18
Solicit or market services directly to minors

Eligibility Representation

By using the Platform, you represent and confirm that:

You are at least 18 years of age, or
You are a parent or legal guardian, and you consent to the use of the Services by the minor

Action on Minor Data

If we become aware that personal information has been collected from a user under 18 years of age without valid parental consent:

We will deactivate the account
Take reasonable steps to delete such data promptly

Reporting

If you believe that we may have collected data from a minor, please contact us at:

📩 info@fitologys.com

Acknowledgement

By using Fitologys services, you acknowledge that:

You meet the eligibility requirements
You are responsible for ensuring lawful use by minors under your supervision

User Rights, Account Control & Preferences

Your Data Protection Rights

Under applicable laws, including:

The Information Technology (Reasonable Security Practices) Rules, 2011
The Digital Personal Data Protection Act, 2023 (DPDP Act)

you have the right to:

Access your personal data
Request correction or updates
Request deletion of your data (subject to legal limitations)
Withdraw consent for data processing
Restrict or object to certain processing activities

Withdrawal of Consent

Where processing is based on your consent:

You may withdraw your consent at any time

However:

Such withdrawal will not affect the lawfulness of processing carried out prior to withdrawal

Account Access & Control

You may at any time:

Review or update your account information
Modify your preferences
Request account deactivation or deletion

This can be done by:

Logging into your account settings, or
Contacting us directly

Account Deletion

Upon your request:

We will deactivate or delete your account and personal data from active systems

However, certain information may be retained where necessary for:

Legal compliance
Fraud prevention
Dispute resolution
Enforcement of agreements

Cookies & Tracking Preferences

Most browsers accept cookies by default.

You may:

Disable or remove cookies through your browser settings

However:

Certain features or functionality of the Platform may be affected

Marketing Communication Preferences

You may opt out of marketing communications at any time by:

Clicking the “unsubscribe” link in our emails, or
Contacting us directly

Please note:

You may still receive essential service-related communications

Survey & Form Data

Fitologys may collect feedback through:

Forms
Surveys
Feedback tools

You acknowledge that:

Responses may contain personally identifiable information if voluntarily provided
You are responsible for the content you submit

This data is used for:

Improving services
Enhancing user experience

and is accessible only to authorized personnel.

Third-Party Tools Disclaimer

Certain tools (such as analytics, forms, or communication platforms):

Operate under their own privacy policies
May process data independently

Fitologys is not responsible for the data practices of such third parties.

Grievance & Contact

To exercise your rights or raise concerns, please contact:

📩 info@fitologys.com

We will respond within a reasonable time frame, typically within 30 (thirty) days, subject to applicable laws.

Acknowledgement

By using Fitologys services, you acknowledge that:

You are aware of your data rights
You can control your data and preferences
You understand that certain limitations may apply where required by law

Do Not Track (DNT) Signals

Most web browsers and certain mobile operating systems include a “Do-Not-Track” (DNT) feature that allows you to indicate your preference not to have your online activity tracked.

Current Practice

At present:

There is no universally accepted standard for recognizing or implementing DNT signals
As a result, Fitologys does not currently respond to DNT browser signals or similar automated tracking preferences

Future Updates

If a standardized approach to DNT is established and becomes applicable:

We will update our practices accordingly
Any such changes will be reflected in an updated version of this Privacy Policy

Acknowledgement

By using the Platform, you acknowledge that:

DNT signals may not be recognized at this time
Tracking technologies may still be used as described in this Privacy Policy

Updates to This Privacy Policy

Fitologys Ventures LLP (“Fitologys”) may update this Privacy Policy from time to time.

Effective Date of Changes

Any updates will be indicated by a revised “Last Updated” date
The updated Privacy Policy will become effective immediately upon being published on the Platform

Notification of Changes

In case of material changes, Fitologys may:

Notify you by prominently posting a notice on the Platform, or
Send a direct communication (such as email or notification), where appropriate

User Responsibility

You are encouraged to:

Review this Privacy Policy periodically
Stay informed about how your information is being used and protected

Acknowledgement

By continuing to use the Platform after updates are posted, you:

Acknowledge and accept the revised Privacy Policy

Data Protection & Contact Information

Contact for Privacy-Related Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact:

Fitologys Ventures LLP
📩 info@fitologys.com
📞 +91 78283 88851 / +91 9893173319
📍 Bhopal, Madhya Pradesh, India

Data Responsibility

Fitologys Ventures LLP acts as the data fiduciary for:

Collection
Processing
Storage

of personal data in relation to the services offered on the Platform.

Scope of Responsibility

Fitologys is responsible for:

Coaching and wellness services
Platform operations and user interactions
Communication and service delivery

Grievance Handling

All privacy-related complaints or concerns:

Will be reviewed internally
Addressed within a reasonable timeframe (generally within 30 days)
Resolved in accordance with applicable laws

Acknowledgement

By using Fitologys services, you acknowledge that:

Fitologys is the responsible entity for your data
You can reach out using the above contact details for any concerns

Response Timeline

We will review and respond to your request within 30 (thirty) days, subject to applicable legal requirements

Limitations

Please note that:

Certain data may be retained where required for:
- Legal compliance
- Fraud prevention
- Dispute resolution
- Enforcement of agreements

Acknowledgement

By submitting a request, you acknowledge that:

Your request will be processed in accordance with applicable laws
Certain limitations may apply based on legal or operational requirements

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